![]() (approximately at what date did this start) If you have tried some all of the necessary troubleshooting techniques and the issue still persists, please open a support ticket located here:, then please provide the following template: Test using an alternate connection such as mobile tethering Disable router firewall (NOT RECOMMEND) - refer to router instructionsĦ. Disable any third party networking software such as a VPNĥ. Enable or disable UPnP (Universal Plug and Play) on your router or system settingsĤ. Update router’s firmware is up-to-date (varies on product, refer to the model’s instructions)ģ. Check your Internet Service Provider’s (ISP) service status to see if they’re experiencing any temporary outages or issues.Ģ. Relaunch the game and test your connectionġ. In Command Prompt, Type ipconfig /releaseĩ. Right Click the Command prompt shortcut and select “Run As Administrator”ģ. Press the Windows key and in the search bar type “CMD”Ģ. With port forwarding, you can add exceptions for the specific ports which the game uses, this allows the game to send and receive data without interruption from your router.ġ. Routers will sometimes block incoming traffic which is required for programs and games to work correctly. Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe Type in %localappdata% and then press Enter or OKĩ. A windows will pop up asking for confirmation, click on Deleteħ. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select UninstallĤ. To fix this we need to completely uninstall PUBG and associated files.ģ. Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. Click the Check for updates button and then wait while Windows looks for the latest updates for your computer In the search box, type Update, and then, in the list of results, click either Windows Update or Check for updatesĢ. Open Windows Update by clicking the Start button in the lower-left corner. We recommend switching to a wired connection to help mitigate these issues.ġ. Wireless connections are more prone to environmental interference (potentially causing increased ping or packet loss) and can be more difficult to troubleshoot. Right Click TsIGame.exe and select “Run as Administrator” ![]() Default install location: C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Binaries\Win64 Remove all Steam Launch options (if any) for PUBG Force close Steam by using Task Manager and relaunch
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